August 2026

When your Gorgias integration encounters an error, you'll now see the actual error details and status from Gorgias instead of a generic "wrong credentials" message, making it easier to diagnose connection issues.

Shops that belong to the same organization can now share a customer's VIP membership and store-credit balance across all linked stores. Your customers will automatically carry their membership status and available credits when shopping at any of your connected stores.

Storeowners can now show win-back offers to customers who have cancelled their subscription, and customers can re-activate their subscription by accepting one directly from the customer portal.

• Prepaid Subscription Pricing: Fixed an issue where adding or swapping a product on prepaid and category-based subscriptions could result in incorrect pricing or the wrong plan being selected. Customers will now always be charged the correct amount and assigned the right plan.

Members can now see their total savings since joining VIP directly in the membership portal, giving them a clear picture of the value they're getting from their membership.

Merchants with Klaviyo connected will now automatically send upcoming charge reminder events to members before their next billing date — for both membership and product subscription contracts. The events include the upcoming charge amount (with discounts applied), store credit balance, and a direct link to manage the subscription.

Merchants with Postscript connected will now automatically notify members 2 days before their next charge, helping reduce unexpected billing surprises and improve retention.

• Duplicate Plan Prevention: When setting up subscription plans, you'll now see a clear warning if a product already has a plan of the same type (subscription, prepaid, or Try Before You Buy), and duplicate product selections are removed automatically.
• Klaviyo Profile Pricing Data: Klaviyo member profiles now include accurate post-discount pricing alongside the original price and total savings amount, giving your Klaviyo flows richer data to personalise messaging around pricing.

• Chargeback Setup Display: Fixed an issue where the chargeback prevention setup form showed a blank store name and incorrect default descriptor for stores without a configured shop name.
• Wallet Pass Access: Fixed a crash that prevented merchants without a configured store name from opening and using the Wallet Pass feature.

Your subscription exports, reminder emails, and SMS messages now show the actual discounted price customers pay — along with the original price and total savings. Klaviyo, Postscript, Gorgias, and CSV/collection exports all reflect the real final price so your communications and reports are accurate.

• Retention Offer Cleanup: Fixed issues with churn and win-back offers so old offers are properly cleaned up when a new offer is applied, and all offers are correctly restored when a subscription is reactivated.

The Churn Offers tab is now easier to read — cancellation reasons are displayed as a bar chart sorted by activity with clearer labels, and the UX Analysis card now shows how your engagement compares to the benchmark at a glance.