April 2026

You can now retrieve your member lists and store credit histories through our API with efficient pagination, making it easier to sync data with external systems and generate reports for large customer bases.

• Reactivation Grace Period: When you reactivate a subscription, there's now a 1-hour grace period before billing occurs. This prevents immediate charges and gives your customers time to review their subscription.
• New Chat Support: We've upgraded our chat support system with a fresh new look. You can still reach our support team instantly from any page - just click the chat bubble in the corner.

We've upgraded our chat support system to provide you with a better experience when reaching out for help. The chat bubble is now faster and more reliable across all pages in your admin.

You can now customize your customer portal with flexible section-based layouts, giving your customers a better self-service experience for managing their subscriptions.

Wallet pass certificates are now automatically configured when you first enable wallet pass settings for your store, saving you manual setup steps.

• Portal Customer Data: The customer portal now properly identifies logged-in customers, enabling more personalized subscription management.
• Subscription Setup Guidance: When no selling plans are configured, customers now see a helpful message instead of an empty screen.
• Portal Form Fields: Text area fields in the portal management settings now display correctly for editing descriptions.
• Chargeback Alert Search: You can now search chargeback alerts by order ID, card details, amount, and case numbers for easier lookup.
• Store Credit Error Messages: Store credit and discount settings now show clearer error messages when something goes wrong during save.

• Subscription Billing Sync: Fixed an issue where some subscription billing attempts could get stuck as incomplete even after being processed successfully.
• Billing Duplicate Prevention: Fixed a rare issue that could cause subscription billing to trigger multiple times simultaneously.
• Membership Perks Display: Fixed an error that could occur when viewing membership perks settings.

Customize your membership portal with a new visual editor. Add, remove, and rearrange sections like welcome messages, subscription details, store credits, perks, and recommended products. Build the perfect portal layout for your brand without any coding.

Export your data to CSV files faster than ever. Your exports are now pre-cached and compressed, so large data sets download quickly without waiting.

• Faster Member Search: Searching for members in your dashboard is now significantly faster, especially for stores with large customer databases.
• Loyalty Coupon Rules: Fixed validation for loyalty coupon discount rewards to ensure customer purchase requirements work correctly.
• Portal Subscription Guidance: Your customers now see a helpful message in the portal when no subscription plans are available, making it clearer what actions they can take.

• Subscription Billing Recovery: Fixed an issue where some subscription billing attempts could get stuck as incomplete even after being processed successfully. These are now automatically recovered.
• Duplicate Billing Prevention: Fixed an issue where subscription billing could occasionally be triggered multiple times simultaneously, preventing potential duplicate charges.
• Portal Stability Fixes: Resolved several portal display issues for a smoother customer experience.

You can now configure membership discounts to apply only to active members, regardless of what's in their cart. This gives you more flexibility in how you reward your loyal subscribers.

• Loyalty Navigation: The "See All Rules" and "See All Coupons" buttons in your loyalty program now navigate smoothly within the page instead of reloading, making it faster to browse your loyalty settings.
• Clearer Punch Card Setup: When creating Membership Recharge Punch Card rules, you'll now see clearer descriptions explaining that rewards are based on successful subscription charges.
• SMS Phone Fallback: Attentive SMS integration now automatically uses your customer's phone number when their email isn't available, ensuring more customers receive your messages.

• Store Credit Display: Fixed an issue where store credit balances could incorrectly show as empty in some integrations (Gorgias, Postscript). Balances now display correctly in all cases.
• Loyalty Points Correction: Fixed a bug where canceling multiple store credit transactions in sequence could incorrectly restore points to the wrong customer.
• Coupon Reward Validation: Fixed a minor issue with loyalty rule coupon discount validation for customer purchases.

• Better Marketing Delivery: Marketing messages are now sent to customers via phone number when email is not available, improving delivery success rates for your campaigns.
• Consistent Error Messages: Error messages across membership management are now more consistent and user-friendly, making it easier to understand what went wrong.

• Loyalty Points Recovery: Fixed an issue where loyalty points used at checkout could get stuck if customers abandoned their cart. Points are now automatically returned after 30 minutes.
• Loyalty Points Restoration: Fixed a bug where loyalty points weren't being properly restored to the correct customer when multiple abandoned checkouts were processed together.
• Chargebacks Chart Accuracy: Fixed the chargebacks analytics chart that was incorrectly showing data outside the selected date range.

• Smoother Page Loading: The customer page now loads without visual jumping or shifting content, providing a more polished experience when viewing customer data.
• Klaviyo Store Credit Popup: You can now easily integrate your store credit popup with Klaviyo email and SMS campaigns using the new copyable URL template with personalization tags.

• Analytics Chart Dates: Fixed an issue where chargeback analytics charts were showing data points for dates outside your selected time period.
• LTV Table Readability: Fixed an issue where text in the LTV analytics table could become difficult to read due to poor color contrast.

Your chargeback analytics dashboard now displays VAMP enrollment status and dispute exposure metrics, helping you track and understand your dispute prevention performance.

The Intercom chat widget now appears only on the welcome page, providing a cleaner experience on other pages.

• Checkout Reliability: Fixed an edge case where certain checkout sessions could fail when processing incomplete data.

• Flexible Member Lookup: You can now manage memberships using just the customer ID, without requiring an email address. This provides more flexibility when identifying members.
• Support Chat Location: The Intercom support chat is now available only on the welcome page for a cleaner experience on other pages.

• Chargeback Alert Processing: Fixed an issue where certain chargeback alerts were not being properly identified and processed, ensuring more reliable fraud protection.

• OTP Verification: One-time password verification now works automatically for all shops, even without custom SMS or email settings configured.
• Order Currency Display: Order history in your customer portal now shows currency amounts in the proper format matching your store settings.
• Portal Editor: Improved save functionality in the portal editor with better visual feedback when you have unsaved changes.
• Feature Badges: Disabled features now display with neutral gray badges instead of red, making it clearer which features are simply turned off versus having issues.
• Membership API: Managing memberships is now more flexible - email is no longer required when updating member information via the API.
• Terms of Service: Updated terms of service link now points to the new subscribfy.ai domain.

• Store Credit Gift Cards: Fixed an issue where duplicate gift cards could occasionally be created during store credit processing.

You can now test your Klaviyo integration with a single click using the new Sync button in your integration settings. This sends sample events to verify everything is working correctly.

• Form Save Indicator: A save bar now appears when you make changes to portal settings, making it clearer when you have unsaved changes.
• Tier Badge Styling: Inactive loyalty tier badges now display with improved styling for better visual clarity.
• Automatic OTP Credentials: One-time password verification now works automatically with default settings when you haven't configured your own messaging credentials.

• Store Credit Duplicates: Fixed an issue where gift cards could occasionally be created multiple times during store credit processing.
• Terms of Service Link: Updated the terms of service link in the subscription plan selector to point to the correct page.