IntegrationsEmail Marketing
Attentive Integration
Send targeted SMS and email messages based on membership events with Attentive
Send targeted SMS and email messages based on membership events with Attentive.
What You'll Get
Automated Messaging
Trigger SMS/email when memberships are created, cancelled, or charged
Customer Journeys
Build flows based on Subscribfy events
Real-time Sync
Events sent instantly when actions happen
Churn Prevention
Reach out when payments fail or members cancel
Quick Setup
Create Your Attentive API Key
Log in to your Attentive account.
- Click Marketplace in the Setup menu on the left
- Click the Create app button (top right)
- Enter an App name (e.g., "Subscribfy Integration")
- Enter your Contact email
- Set these permissions:
- Custom attributes: write
- Custom events: write
- Subscribers: read
- Click Create
- Copy the API key and save it somewhere safe
Connect in Subscribfy
Go to Subscribfy → Integrations in your Shopify admin.
- Find Attentive Integration
- Click Enable
- Paste your API key
- Click Save
Create a Journey in Attentive
Now set up automated messages triggered by Subscribfy events.
- In Attentive, click Journeys in the Messaging menu
- Click Create journey
- Click Start from scratch
- Select Transactional in the All trigger types menu
- Choose a Subscribfy event (e.g., Subscribfy New Membership)
- Build your journey with SMS or email actions
- Activate the journey
Available Events
Subscribfy sends these events to Attentive automatically:
| Event | Description |
|---|---|
| Subscribfy Membership Created | When a new membership is purchased |
| Subscribfy Membership Cancelled | When a member cancels |
| Subscribfy Membership Paused | When a member pauses their membership |
| Subscribfy Membership Reactivated | When a paused membership resumes |
| Subscribfy Successful Charge | When a recurring payment succeeds |
| Subscribfy Failed Charge | When a payment fails |
Common Use Cases
Troubleshooting
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