Data Exports
Export orders, customers, subscriptions, accounting and dispute data to CSV from the Subscribfy admin.
Export your shop data to CSV files. Reports run in the background and the download link is emailed to the recipients you choose.
How to Access
Go to Subscribfy → Settings → Exports tab.
How It Works
Pick an Export Type
Choose what you want to export from the dropdown (Orders, Customers, Subscriptions, etc.). Types are grouped by area: General, Loyalty, Accounting, Disputes & Alerts.
Add Recipient Emails
Type an email and click Add recipient, or pick from the Suggested chips (people who received earlier exports). You can add more than one — every recipient gets the download link.
Start the Export
Click Start Export. The job runs in the background and the page goes back to the history table. You can close the tab — you'll get the link by email.
Download from Email or History
When the file is ready, each recipient gets an email with a download link. You can also download from the Export History table on the same page (the Download button appears once the status is Ready).
Files are CSV inside a .zip. The Loyalty Earnings export is .xlsx instead.
Export Types
| Type | What's included |
|---|---|
| Orders | One row per order with customer, financial status, gateway, revenue, taxes, coupons, store credit used, dispute status, autocharge failures, sales channel, country/province |
| Customers | One row per customer with membership type, current status, store credit balance and history, billing failure reasons, cancel reasons, VIP status history, product subscription totals |
| Subscriptions | All subscription contracts (VIP/Elite and product subscriptions) with status, plan, billing dates and prices |
| Churn Data | Churn prediction features per customer for analysis or modeling |
| Type | What's included |
|---|---|
| Loyalty Earnings | Points earned and redeemed per customer, with source events and balances. Delivered as .xlsx. |
| Type | What's included |
|---|---|
| Accounting Orders | Order revenue formatted for accounting reconciliation |
| Accounting Store Credit | Store credit issued, used, refunded and forfeited |
| Accounting Chargebacks Credit | Store credit movements tied to chargebacks and disputes |
| Type | What's included |
|---|---|
| Disputes per Day | Daily dispute counts |
| Disputes & Alerts per Day | Daily disputes alongside fraud alerts |
| Disputes vs Alerts | Comparison of disputes against alerts received |
| All Alerts | Full alert log |
Orders Export Columns
| Column | Description |
|---|---|
Unique Customer ID | Shopify customer GID |
Customer Email, Customer Name | Identifying info |
Order ID, Order Name, Order Date | Order identifiers and date |
Financial Status, Payment Gateway, Refund Date | Payment state |
Customer First Order Date | Customer's first ever order |
Customer First VIP Order Date | First membership order |
Customer First RECHARGE Order Date | First recurring (autocharge) order |
Customer First PS Order Date | First product subscription order |
Customer First PS RECHARGE Order Date | First recurring product subscription order |
Checkout Type, Checkout Type First Order | Channel of this order vs the first |
Revenue (including Autocharge), Tax, Currency | Money fields |
Order Tag | Shopify order tags |
Coupon code, Coupon code amount | Discount applied |
Store Credit Used, Store Credit Deducted, Deduction Date | Subscribfy credit applied to the order |
Autocharge Status | Recurring billing status |
Auto-charge Failed Count, Auto-charge Failure reasons | Billing failure history |
Dispute Status, Dispute initiated date, Dispute last updated date | Chargeback state |
Brand, sales_channel, country_code, province | Source/location |
Customers Export Columns
| Column | Description |
|---|---|
Unique Customer ID, Customer Email | Identifying info |
Membership type, Current Status | Active membership and its state |
Date Paused, Date of last charge | Membership timeline |
Membership Start Date (oldest) | First-ever membership start |
Membership End Date (most recent) | Most recent cancellation/end |
Available Current Balance (Subscribfy) | Current store credit balance |
Total Store Credits Charged, Total Store Credit Used, Total Store Credit Disputed, Total Store Credit Refunded, Total Store Credit Forfeit, Total Store Credit Reconciled | Lifetime credit movement |
Last Store Forfeit Date, Store Forfeit history, Last Store Reconciled Date, Store Reconciled history | When and how credits moved |
country_code, province | From most recent order |
Auto-charge Failed, Failure reasons, Cancel reason | Billing/cancellation reasons for VIP/Elite |
PS Failure reasons, PS Cancel reason, PS total contracts, PS active contracts | Same fields for product subscriptions |
VIP Status History | Audit trail of status changes |
Status & Lifecycle
The history table shows four status counts at the top:
| Status | Meaning |
|---|---|
| Total | All exports created |
| Ready | Finished and downloadable |
| Failed | The job errored — try again or pick a smaller range |
| Expired | Older than 20 days — the file is gone, re-run the export |
Each row has a status badge:
| Badge | Meaning |
|---|---|
| In Progress | Job is running. The Start Export button is disabled for this type until it finishes. |
| Ready | Click Download to get the .zip. |
| Failed | The job errored. |
| Expired | Older than 20 days. |
Exports are automatically deleted after 20 days. Download anything you want to keep before then.
Limits & Behavior
- One export per type at a time — if an Orders export is already running, you can't start another Orders export. Other types (Customers, Subscriptions...) are unaffected.
- Recent-cache window: if a successful export of the same type was created in the last 24 hours, Subscribfy reuses that file instead of regenerating.
- Large files (over 20MB) can take up to 2 minutes to download once you click the link.
- Retention: 20 days from creation, then status flips to Expired and the file is removed.
Filtering & Searching the History
The history table supports:
| Action | How |
|---|---|
| Search | Type in the search bar — matches file name and type |
| Filter by Type | Open filters → Type → pick one |
| Filter by Status | Open filters → Status → pick Ready / Failed / Expired / In Progress |
| Sort | Click the Status or Date column header |
| Refresh | Click the refresh icon (top right of the table) to re-poll the list |
Troubleshooting
Related
Bulk Members Update
Update many memberships from a CSV upload
Customer Management
Find a customer and edit credits, memberships, or notes
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