Gorgias Integration
Give your support team real-time access to customer memberships, subscriptions, and store credit directly in Gorgias
Give your support team real-time access to customer memberships, subscriptions, and store credit directly in Gorgias.
What You'll Get
Customer Context
See membership status, subscriptions, and store credit without leaving Gorgias
Faster Support
All customer data in one place, no switching between apps
Auto-sync
Customer fields update automatically within 5 minutes
Quick Links
Jump directly to Subscribfy admin from the widget
Quick Setup
Get Your Gorgias API Credentials
In your Gorgias admin, go to Settings → REST API.
You'll need:
- Base API URL — Your Gorgias API endpoint
- Username — Your Gorgias email address
- API Key — Generate one in REST API settings
Connect in Subscribfy
Go to Subscribfy → Settings → Integrations → Gorgias.
- Paste your Base API URL
- Enter your Username (email)
- Paste your API Key
- Click Save
Verify Connection
Open a customer ticket in Gorgias. You should see the Subscribfy widget on the right panel.
If you don't see the widget, refresh Gorgias and check that the API credentials are correct.
Customer Fields
Subscribfy automatically creates and updates these custom fields in Gorgias customer profiles:
| Field | Values |
|---|---|
| Membership Status | Active, Paused, Cancelled, or None |
| Next Billing Date & Plan | When the next charge occurs and which plan |
| Store Credit | Current store credit balance |
Gorgias supports a maximum of 4 active custom fields. Subscribfy uses 3. Archive any unused fields to make space if needed.
Fields sync automatically and update within 5 minutes of changes in Subscribfy.
Customer Widget
The Subscribfy widget appears on the right panel in Gorgias when viewing customers or tickets.
Widget Sections
| Section | Content |
|---|---|
| Membership Information | Plan name, price, and next billing date |
| Product Subscriptions | Up to 5 active or recent subscriptions with product names |
| Store Credit History | 5 most recent store credit transactions |
| Activity Log | Key events like upgrades, cancellations, pauses |
Widget data updates when a ticket is updated in Gorgias (API limitation).
Each section title links directly to the relevant page in Subscribfy admin for quick access.
Common Use Cases
Troubleshooting
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